Terms & Conditions

 

About Us

This web site is owned and operated by Bright Ideas Marketing Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use the details below:

 


Our Contact details:

Bright Ideas Marketing Limited, 9 Lamdin Road, Bury St Edmunds, Suffolk, IP32 6NU, United Kingdom

Phone: +44 (0) 1284 724759                                     Fax: +44 (0) 1284 766033                                          Email: sales@brightideascrafts.co.uk

VAT Registration Number: GB-637169615              Company registration number: 3077300

 


Making a Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

 


Shipping And Handling

Free next working day delivery for all UK Mainland customers on orders over £50. Place your order before 12 noon and all UK mainland customers will receive their order the next working day. Please see our Delivery and Returns page for full details.

 


Back Orders

We do not allow back orders on our website. If an item you have ordered is out of stock we will advise you immediately and organise a refund of the cost of the goods.

 


VAT

VAT is applied to all purchases at a rate of 20% except for those countries who are exempt. Organisations exempted from paying VAT are advised to order their goods and pay the VAT and then make their own arrangements to claim it back. We are unable to deduct it for you.

  


Credit/Debit Card Security

All credit/debit card numbers are encrypted in the software when the order is placed using 256 bit encryption (AES-256).  They are not held in clear text on any website.  Your payment credit/debit card number is transferred to Stripe over HTTPS (SSL) and is never stored or transmitted to the Bright Ideas website.

For your security we use Stripe as an Online Payment Service Provider.

Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use Stripe.  That’s because all your financial information (like your credit card number) is securely stored and encrypted on our servers, so you don’t need to share your financial information with the person you’re buying from.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.  This is the most stringent level of certification available in the payments industry.  To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe.

You can find out more about security at Stripe at https://stripe.com/docs/security/stripe

  


Guarantee

Bright Ideas Marketing Limited guarantee your satisfaction.

 


Reaching Us

If you need to reach us, please email sales@brightideascrafts.co.uk or you can:

Call us:                  International +44 1284 724759

Fax us:                   +44 (0) 1284 766033

Write to us:            Lamdin Road Bury St Edmunds Suffolk IP32 6NU United Kingdom

We look forward to hearing from you.

 


Privacy Policy

Bright Ideas Marketing Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.  Please click to view our  Privacy Policy


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

 

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

 


Returns Policy

Your rights to return goods are protected under The Consumer Contracts Regulations. Please see our Delivery and Returns page for full details.

 


Order Discrepancies 

In the unlikely event there are discrepancies with your order please notify us immediately and within 5 working days of receipt of delivery. Failure to do so may result in items being non-refundable.